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Cancellation & Refund Policies


The SGA understands that there may be times that an event attendee has a need to make a request for cancellation. In an effort to balance the needs of the attendee and the risks that the SGA assumes in preparing for its events (food & beverage, event material production services, etc.), the SGA provides the following standard cancellation policies.


General Cancellation Requirements

  • Event cancellations with account credit can be managed through the mySGA portal by accessing your Event Registrations.
    • Partial event (i.e. one function of a conference) cancellations/credits must be handled by Member Services.
  • Requests for refunds must be made in writing either via email tomemberservices@southerngas.org or via facsimile to 972.620.1613.
  • Any event attendee requesting a cancellation should request a confirmation of cancellation prior to assuming the cancellation has been received and processed.
  • Refunds paid by Credit Card will be returned by Credit Card and less the 3% processing fee.


Depending on the structure of the workshop, seating may be limited. As such, the SGA has three policies for cancellation. If an event web page does not specifically state which policy it follows, attendees should contact Member Services for more information for which policy is in effect.


Policy “A” – Open Seating

  • Cancellations made prior to 14 business days before the start date of the activity will be refunded in full.
  • Cancellations made between 14 and 8 business days prior to the start date of the activity, 50 percent refund.
  • Cancellations made seven business days or fewer prior to the start date of the activity, no refund but substitutions may be made.
  • Note that refund requests must be coordinated with Member Services.


Policy “B” – Limited Seating

  • Cancellations made up to 30 days prior to the start date of the activity, receive full refund.
  • Cancellations inside this 30 day window, 75% refund will be processed if your seat is filled. In the event your vacated seat cannot be filled, no refund will be given.

Policy “C” – Online Courses/Events

  • Full refund is available up until the start date of the event
  • No refund is available after the program begins, whether a single session or multiple sessions


  • Substitutions are allowed without penalty.
  • Note that refund requests must be coordinated with Member Services.