Transmission Operations & Engineering

Customer Experience Section Managing Committee

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2020 Chair: DeShaundra Jones, Washington Gas

SGA Staff Contact: Andrea Williams


SGA's Customer Experience Section Managing Committee provides a forum for customer experience executives from member utilities to learn, develop, and share best practices to enhance the current and future customer experience.

Who We Are? Customer experience executives from member utilities who are strategic thinkers, leaders and decision makers within our respective companies.

What We Do? Provide educational and networking opportunities to industry peers through our roundtable at the SGA Management Conference, oversee the activities of 4 sub committees focused on specific areas of the customer experience and provide guidance to SGA staff on appropriate areas of focus for the association.

Where We Meet? The committee meets in person at planning meetings, conferences, and periodically by conference call.


Committee Roster





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Volunteer leaders, from member companies, are the energy that fuels SGA on its mission to grow individuals and advance the industry. Serving as a volunteer gives you a seat on the front row as industry issues evolve, while providing the opportunity to build a valuable network of industry friends.