Contact Center Operations Committee

Call Center Operations

2019 Chair: Mary Santaella, Florida Public Utilities Co.

SGA Staff Contact:  Andrea Williams

SGA's Contact Center Operations Committee focuses on efficient operations of a contact center.

Who We Are? Supervisors, Managers and Directors of Call Centers or Customer Care.

What We Do? Provide networking and educational opportunities to industry peers through best practice sharing and sessions at the annual Roundtable.

Where We Meet? The Contact Center Operations Committee meets through webinars, planning meetings, conferences and monthly committee calls.


Committee Roster





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Volunteer leaders, from member companies, are the energy that fuels SGA on its mission to grow individuals and advance the industry. Serving as a volunteer gives you a seat on the front row as industry issues evolve, while providing the opportunity to build a valuable network of industry friends.