COMMITTEES

Contact Center Operations Committee

Call Center Operations

2020 Vice Chair: Lisa Williams, Southern Company Gas

SGA Staff Contact:  Voluneer Engagement Team

SGA's Contact Center Operations Committee focuses on efficient operations of a contact center.

Who We Are? Supervisors, Managers and Directors of Call Centers or Customer Care.

What We Do? Provide networking and educational opportunities to industry peers through best practice sharing and sessions at the annual Roundtable.

Where We Meet? The Contact Center Operations Committee meets through webinars, planning meetings, conferences and monthly committee calls.

 

Committee Roster

 

 

2020 ACTIVITY PLAN

  • Contact Center ROUNDTALBE PLANNING MEETING | JANUARY 13-14, 2020 | LAS COLINAS, TX
  • Contact Center ROUNDTABLE AT NATURAL GAS CONNECT CONFERENCE & EXPO | JULY 13-15, 2020 SAINT LOUIS, MO

 

Want to join a committee?

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Volunteer leaders, from member companies, are the energy that fuels SGA on its mission to grow individuals and advance the industry. Serving as a volunteer gives you a seat on the front row as industry issues evolve, while providing the opportunity to build a valuable network of industry friends.