Building Trust: The Leadership X Factor
“You can trust me.” It’s a phrase every person has said at some point. Trust is a word that has made national headlines. Unfortunately, it is the misuse of trust that becomes the story. From recalled consumer goods to financial meltdowns, the relationship trust builds – and destroys – between people is truly powerful. For leaders, trust is the secret ingredient from which all performance is created. It is a foundational leadership skill that has specific ingredients for success. This course will explore the many aspects of trust. Participants will explore personal and organizational trust and the tools required to be successful in today’s changing work environment.
Participants will be able to:
- examine some of the behaviors and personal qualities that affect the process of establishing trust in relationships
- build trusting coaching relationships
- align organizational business process and standards with its ethical processes
- build collaboration by establishing, communicating and reinforcing shared values
- Identify and address ethical considerations and ethical business practices when making decisions
Competencies addressed
- Collaboration
- Vulnerability
- Communication
CLASS OUTLINE
- Introductions and course expectations
- The dollar value of trust
- Is it possible to measure your team’s trust?
- Employee engagement
- Performance metrics
- Distinguish the difference between personal and organizational trust
- Hidden traps supervisors fall into (even when good intentions are in place)
- Class Activity: The “game” of trust
- Self-assessment: How trustworthy am I?
- In-class assessment that includes opportunity to identify areas of focus beyond class.
- Three critical elements of a trust relationship
- Clear expectations linking individual performance to greater departmental goals (why)
- Honest feedback provided in coaching environment (how)
- Consistent accountability to self and team (results)
- Practical ways to monitor your trust factor
- Informal feedback loops with team
- Mentoring
- Developing awareness skills – proactive
- Wrap up and Action Planning
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