Customer Field Service Utilization - Interest Group

Activity Plan

Updated: January 2010

Events of Relevance to this Group

Event	Where	When
Round Table - Customer Field Service Utilization	SGA Operating Conference, Hyatt Regency, Houston TX	July 19-21, 2010
Round Table - Customer Field Service Utilization http://www.southerngas.org/EVENTS/CRM-CustomerFieldService.php	Customer Solutions Conference Hyatt Tamaya-north of Albuquerque NM	September 13-15, 2009

 

Info-Share Surveys

Surveys	Collect Data	Results
Meter Readers	GO	GO
Automated Meter Reading	GO	GO
Field Services	GO	GO
Wall Penetration (November 2008)	GO	GO
Central Dispatching (January 2009)	GO	GO

 

References / Notes

References	Link	Organization
Notes -  2002 Utlilization Survey	GO	SGA
Notes - Customer Field Service Round Table @ 2006 CRM Conference	GO	SGA
Wrap-up - Customer Field Service Round Table @ 2006 CRM Conference	GO	SGA
Major focus of this Interest Group in 2007: Route Optimization		SGA
Wrap-up Notes - Customer Field Service Round Table @ 2007 Operating Conference	GO	SGA
Wrap-up Notes - Customer Field Service Round Table @ 2007 CRM Conference	GO	SGA
Wrap-up Notes - Customer Field Service Round Table @ 2008 Operating Conference	GO	SGA

 

Governance

Picture shown is of the 2008 Committee. Butch Wolfe, PSNC; Mylene Arza, Peoples Gas; Tim Gilbert, Atmos; Jesse Oquendo, Atmos.

2009 Committee:

• Jesse Oquendo, Operations Supervisor, Atmos Energy (Co-Chair: 2009 and 2010 Operating Conference)
• Russ Winsor, Manager, Dispatch Operations, Atmos Energy (Co-Chair: 2008 and Chair: 2009 Customer Solutions Conference)
• Stuart Hogge, Piedmont Natural Gas Co. (Co-Chair: 2009 Customer Solutions Conference)
• Randy Randolph,SGA  

 

Committee reports to: Distribution Operatiing Section Managing Committee

 

This page updated: March, 2009