Call Center Operations - Interest Group
Download the Activity Plan
Updated: May 2008
Events of Relevance to this Group
Info-Share Surveys
| Survey |
Take this Survey |
Results |
| Call Center Survey |
|
|
| SGA Info Share Survey: Customer Programs For High Cost Of Gas (conducted August 2008) |
|
|
References / Notes
| Reference |
Link |
Organization |
Wrap-up Notes - Call Center Operations Workshop conducted May 2007.
|
|
SGA |
Customer Relationship Management (CRM) Conference
Featuring a Call Center Round Table
August 26-28, 2007 - Orlando FL |
|
SGA |
Resources
ChoicePay
ClienTEL Plus Contact Center Solutions
ClienTEL
Contact America
ER Solutions
Hamilton Contact Center Services
Helvey & Associates
IBT Solutions
NCO Group
PAR 3 Communications
Sterling Audits
Tele-Interpreters
IBT SolutionsHamilton Contact Center ServicesChoicepay
Governance
- Christopher Gagliano, Alabama Gas Corporation (2007 Round Table Chair; 2008 Round Table Co-Chair)
- Nelson Britt, PSNC, a SCANA Co. (2008 and 2009 Round Table Co-Chair) (nbritt@scana.com)
- Keith Napier, Piedmont Natural Gas (2009 and 2010 Round Table Co-Chair)
- Mike Grubb, SGA (Staff Executive; mgrubb@southerngas.org)
Committee reports to: Distribution Operatiing Section Managing Committee
Page updated: August 20, 2008
