Building A High Performing Business Culture

This training is for first line supervisors, managers, team leaders and others who are accountable for serving customers and achieving results through others.  This program provides a fresh perspective for building and maintaining strong, positive relationships and business culture comprised of workers with diverse beliefs, behaviors and backgrounds with their accompanying needs, issues, and circumstances.  Those attending this one-day workshop will gain proven skills and techniques for maintaining composure in dealing with problems, needs, and situations encountered on a daily basis.

• Components of a High Performing Business Culture
• Leadership Vision, Assumptions & Core Values
• Organizational Systems, Synergy & Teamwork
• Non-Positional Communications & Problem-Solving
• Separating the Person from the Problem!
• Keeping People Motivated and 'On Track!'
• Managing Change

Program Outline:

Elements of a High Performing Business Culture

• People: Leading People; Adapting to Change, Managing Results.
• Principles: Core Values and Assumptions of Successful Leaders, Mentors & Coaches.
• Processes: Efficiency - Maintaining Quality Systems, Standards, Procedures and Processes.
• Performance: Effectiveness - Achieving Expected Results!

Positive Interaction & Conflict Management Skills

• Difficult People, Situations and Emotions
• Active Listening & Communications
• Interest-Based Communications & Conflict Management
• Video:  "From No to Yes!"

Separating Person from Problem

• Barriers to Effective Communications & Problem-Solving
• Exercise:  Separating Needs from Demands
• Keeping Your Balance:  Framing & Re-Framing

Fostering a Positive Business Culture

• Shared Vision, Mission, Values
• Respect for Diversity
• Flexibility in Adapting to Change
• Q&A

Workshop Facilitator - Frank Coy

Frank Coy is president of Human Resource Consultants Inc. of Richardson, Texas, an HR consulting firm recognized nationally for innovative HR programs and services.  Frank provides a winning combination of proven skills and field-tested experience that provides each trainee with a rich combination of practical 'nuts and bolts' for improving communications, motivation, responsibility, commitment, accountability and results!  He has consulted and trained leaders, managers, supervisors, and team leaders in such areas as:  Positive InterAction Management, Communications, Organizational Development, Team Building, Workplace Diversity, Strategic Planning, Dispute Resolution/Mediation, Succession Planning, Classification and Compensation.  He holds a Masters Degree in Counseling & Organizational Psychology from St. Mary's University and Doctoral level training in Adult Behavioral Management from the University or North Texas.

Bring This Training To Your Location

You can bring this training to your location as either an on-site or an open enrollment program.

On-site means the training would take place at your facilities, and would only include your employees. Open enrollment means the training would be brought to your facilities, or facilities near you, and SGA would advertise the workshop to attract other students from surrounding companies.

 

 

Program Contact:

Lori Harris (lharris@southerngas.org)

Questions:

Pat Turman (pturman@southerngas.org

 

 

 

 

This page last updated:  November 28, 2007