Managers Workshop

A Breakout Session

Wednesday, August 1, 2007

8:00 to 11:30 AM

The Managers Workshop is part of the SGA Operating Conference.  This Conference is conducted annually each July.

July 30-August 1, 2007
Hyatt Riverwalk Hotel - San Antonio, TX

July 22-24, 2008

Hyatt Regency Downtown - Atlanta, GA

 

Moderators

• Cindy Martin, Manager, Gas Distribution, E-ON US (Cindy.Martin@eon-us.com)
• Bev Melchisedech, Operations Compliance Manager, CenterPoint Energy; (beverley.melchisedech@centerpointenergy.com)

 

Wrap-Up to the 2007 Managers Workshop Breakout Session:

Presentations from this Meeting:

Customer Commitment - Cindy Martin

Process Improvement - Steve Olinger

Performance Metrics - Leslie Matthews

Budget Issues/Distribution Asset Management - Mark Clayton

 

2007 Managers Workshop Outline (2008 Agenda will be similar and will focus on current issues):

Budget Issues

• Support for Large Projects
• Competing for Funds
• Prioritizing/Risk Assessment
• Long Term Planning

Performance Metrics

• Balanced Scorecard
• Key Cost Measures
• Key Productivity Measures
• Customer Satisfaction

Process Improvement

• Work Flow/Planning
• Organization (Does it support your processes/future improvement)
• Workforce Planning
• Work/Resource Scheduling
• Contract vs. In-House Labor
• Process Improvement - presentation

Customer Commitment

• Customer Communications/Notifications
• Measuring Customer Satisfaction
• Customer Complaint Process
• Field Level Customer Commitment

 

More Details About This Conference:

:

SGA 2007 Operating Conference with Exhibits

 

Questions?

Lori Harris

Southern Gas Association

lharris@southerngas.org

 

 

 

 

This page updated: August 7, 2007