Customer Field Service Utilization Round Table

Part of the SGA Operating Conference 2008

• July 22-24, 2008
• Hyatt Regency Downtown Hotel - Atlanta, GA

Chairmen

• Tim Gilbert, Operations Manager, Atmos Energy (tim.gilbert@atmosenergy.com)
• Butch Wolfe, Operations Manager-Service, PSNC, a SCANA Co. (mwolfe@scana.com)

 

This is your meeting! Weigh in with the Round Table Chairmen to offer suggested topics for discussion.

Vendor Participation: Parts of this session may be open to vendors. Please check the sign outside this sessions meeting room for a "Open to Vendors" sign. Or check with the Chairs (listed above) for more details.

 

More details about this Conference:

SGA Operating Conference with Exhibits Web Page

 

Discussion Outline

 

• Topics for the 2008 Conference

  General

  Business continuity plan

  Elevated pressures on fuel lines

  Central dispatch

  Contract labor

  Soft close

  Meter type and sampling

  Meter type and sampling

  Atmospheric corrosion

  Meter sampling - PT sampling

  EFV

  Technology

  GPS

  GPS Integration with GIS

  AMI-Automated Meter Infrastructure

  Work Management Systems

  Cross training employees

  OQ compliance issue - audit

  Cross Training Employees

  OQ compliance issue - reporting

  OQ compliance issue - What tasks are covered tasks?

  Leak Response

  First responders (who responds, who repairs)

  Leak detection equipment

  GIS information in real time

  Inspection

  Attention to safety and quality of work

  Capturing data

  Qualifications

  Customer attrition

  Consumption decline

  Slow down in housing market - what are you doing with excess personnel

  High rise - vertical mains - multi unit buildings

  Compliance issues

  Regulations / codes

  Maintenance logistics

 

 

 

More information about the Customer Field Service Utilization Interest Group

 

 

Questions?

Mike Grubb

Southern Gas Association

mgrubb@southerngas.org

972-620-4022

 

This page updated: April 17, 2008