Customer Field Service Utilization Roundtable

September 13-15, 2009

 

The Customer Field Service Utilitization Roundtable is part of the annual Customer Solutions Conference. 

Hyatt Regency Tamaya Resort & Spa

1300 Tuyuna Trail

Albuquerque, NM 87004

 

2009 Chair and Co-Chair

• Russ Winsor, Manager, Dispatch Operations, Atmos Energy, russell.winsor@atmosenergy.com
• Stuart Hogge, Piedmont Natural Gas, stuart.hogge@piedmontng.com

 

 Contribute to the Discussions

 

This is your meeting!  Weigh in with the Roundtable Chair and offer your thoughts on current topics and issue for discussions and presentations. 

 

2009 Customer Field Service Roundtable

Monday, September 14

10:00 - 11:45 am

Roundtable Breakout Session: Moderated by Russ Winsor- Atmos Energy

Customer Service Availability - Cost Savings for the Customer and Company

Presentation: Scott Smoyer - Atmos Energy

• Appointment Windows
• Extended Service Hours
• Same Day Service
• On-Line Service Scheduling

Workforce Optimization for Resource Efficiency

Presentation: Athani Krishnaprasad - VP Products for Service Max

• Customer Service Resolution Exercises
• Leveraging Technology
• Customer Impact of Workforce Management
• Centralized Dispatch Model

3:00 - 4:30 pm

Roundtable Breakout Session: Best Practices Panel Discussion

Panelists: Phillip Lowe - Piedmont Natural, Tim Gilbert - Atmos, Stuart Hogge - Piedmont Natural and Russ Winsor - Atmos Energy

Best Practices

• Safety
• Reliability
• Response Time
• Regulatory Implications

 

Sponsored By

Customer Field Service Utilization Interest Group Steering Committee

 

Handouts from 2008 Roundtable

CFSU Round Table Slide Deck

Workforce Management Technology

 

For More Information About This Interest Group

Customer Field Service Utilization Interest Group

 

SGA Staff Liaison

Randy Randolph (rrandolph@southerngas.org)

 

This page last updated August 24, 2009