Credit and Collections Round Table

The Credit and Collections Round Table is part of the Customer Relationship Management Conference.  This conference is conducted annually.

 

August 26-28, 2007

Buena Vista Palace Hotel

Orlando, Florida

2008 Meeting Dates TBD

 

2007 Chairman

• Russ Winsor, Manager, Customer Operations, Atmos Energy Corporation;                                                  (254) 722-2716; russell.winsor@atmosenergy.com

 

Wrap-Up to the 2007 Credit and Collections Round Table

 

Presentations from this Meeting:

The Magic of Outsourcing Inactive Collections - George Ferrin

Finding Value in Past Due Active and Inactive Accounts - Ryan Boettcher

Keeping Collections In-House - Collection Efforts/Past Practices - Jan Swain & Angela Fisher

 

 

2007 Credit and Collections Round Table Outline (2008 Agenda will be similar in format and will focus on current issues)

 

• The Magic of Outsourcing Inactive Collections - George Ferrin, DRS Inc.
  • Benefits of outsourcing inactive accounts
    • Cost savings…
  • What to look for in an agency
    • Pros / Cons
  • How warehousing accounts pays big dividends
    • Big Picture
  • What to expect from older accounts
    • Realistic vs. Best Case Scenario
  • Savings from outsourcing
    • Staffing
  • Selling accounts versus outsourcing
    • Biggest Bang for your Buck

• Options of Outsourcing Active & Inactive Collections Activities for Customers - Ryan Boettcher, Professional Finance

• Outsourcing Collection Activities of Active Accounts

      A.  Outsourcing of Collection Activities in General

      B.  Is Outsourcing Right for our Company?  Sometimes "absolutely" and sometimes "absolutely not"

      C.  Benefits and Factors to Consider Associated with Outsourcing Collection Functions 

      D.  Measurements to Evaluate the Effectiveness of an Outsourcing Project

      E.  Sample Implementation Plan for a Collection Outsourcing Project (Active and Inactive)

• Implementing a Debt Sale Program to Increase Returns on Bad Debt

    A.  Selling Utility Debt in General

    B.  The Current Marketplace for Utility Debt

    C.  Benefits of Selling Debt

    D.  Is Selling Our Debt Right for Us?  Factors to Consider.

    E.  Implementing a Debt Sale as part of a Utility's Recovery Strategy

 

• Keeping Collections In-House - Jan Swain, Revenue System Analyst, Atmos Energy
  • Coordination of Collections
  • Start-up Challenges (historical challenges and successes)

• Collection Efforts/Past Practices - Angela Fisher, Collections Associate/Revenue, Atmos Energy
  • Sensitive Account Collections
  • Multi-Family Dwelling Collections
  • Field Collections (current challenges and successes)

 

SGA Staff Liaisons

Lori Harris (lharris@southerngas.org)

Pat Downey (pdowney@southerngas.org)

 

 

This page updated August 30, 2007