Customer Field Service Utilization Interest Group
Activity Plan
Download this Interest Group's Activity Plan
Updated: February 2008
Events Relevant to this Group
Info-Share Surveys
- Automated Meter Reading (co sponsored with Distribution Construction O & M) - November 2007
- Meter Readers
- To gather information about accuracy levels, training, and compensation as it relates to gas system meter readers.
- Take the survey: https://www.surveymonkey.com/s.aspx?sm=ZkP67QLBYjYPXuJvBnMp3Q_3d_3d
- View results: https://www.surveymonkey.com/sr.aspx?sm=PjwzRLib6IkgZ01PD6lYKuvX0tgqBevi4mR54uWRlrs_3d
- View all SGA Info-Share Surveys
Note: if Info-Share links don't work, try copying the URL address and pasting it into your browser.
References / Notes
- Notes from the 2002 Utilization Survey
- 2006 CRM Field Service Round Table Notes
- Link to the Wrap Up from the Customer Field Service Round Table @ the 2006 Customer Relationship Conference
- Major focus of this Interest Group in 2007: Route Optimization
- 2007 Customer Field Service Utilization (Operating Conference) Wrap Up Notes
- 2007 SGA ConferenceCRM-Notes
Governance
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- Tim Gilbert, Atmos Energy (Steering Committee Chairman) (Co-Chair: 2007-2008; Operating Conference) (tim.gilbert@atmosenergy.com)
- Butch Wolfe, PSNC Energy, a SCANA Co. (Co-Chair: 2007-2008; Operating Conference) (mwolfe@scana.com)
- Mylene Arza, TECO Peoples Gas (Chairman: 2007-2008; CRM Conference) (mxarza@tecoenergy.com)
- Russ Winsor, Atmos Energy (Co-Chairman: 2008-2009; CRM Conference) (russell.winsor@atmosenergy.com)
- James Bray , Atlanta Gas Light (Past Chairman) (jbray@aglresources.com)
- Randy Randolph , SGA (Staff Executive; rrandolph@southerngas.org (972-620-4020)
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This page updated: June 2009
