Call Center Operations Interest Group

 

Call Center Interest Group Activity Plan

Updated:  May 2008

 

Meetings

Call Center Operations Workshop

Click here to see the wrap up notes from this workshop conducted May 2007.

 

Customer Solutions Conference

• Featuring a Call Center Round Table
• September 14-16, 2008
• Dallas TX (Omni Hotel)

Click here to see the wrap up notes from this Round Table conducted August 2007.

Info-Share Surveys Conducted by this Interest Group

Call Center Measures

Call Volume Survey (for more information contact SGA)

 

Governance

 

Please download the Interest Group Activity Plan above to review the Governance for this Committee. 

 

SGA Contact

Mike Grubb (mgrubb@southerngas.org)

 

Resources

ChoicePay 

ClienTEL Plus Contact Center Solutions

ClienTEL 

Contact America  

ER Solutions  

Hamilton Contact Center Services 

Helvey & Associates 

IBT Solutions 

NCO Group 

PAR 3 Communications  

Salesforce.com

Sterling Audits   

Tele-Interpreters

IBT SolutionsHamilton Contact Center ServicesChoicepay

 

This page updated:  September 9, 2008